Miami. December 1, 2022
JourneyTrack, one of the most robust customer experience management platforms on the market to help brands accelerate their digital CX transformations, today announced a new integration with Qualtrics. The integration takes just a few minutes to set up inside the account manager’s application and allows users to upload the Net Promoter Score (NPS) data of their choice into their journey maps.
“The team at JourneyTrack is all about helping enterprises accelerate their CX digital transformation. Integrating with widely used platforms like Qualtrics helps customer experience teams leverage customer data to create data- and insight-driven solutions quickly and easily,” said Ania Rodriguez, CEO and Founder of JourneyTrack.
In addition to the Qualtrics integration, JourneyTrack has also implemented these features and enhancements based on customer feedback:
A Journey Map Preview feature in JourneyTrack’s unique workshop tool which allows users to collaborate with as many participants as they like and create journey maps with the click of just one button upon completing the workshop.
Field Color Coding is also a new feature within the workshop tool - ideal for affinity mapping.
Photocards are now part of the Persona creation tool. In addition to the traditional profile photo, users can now add as many photocards as they like for mood boards, brand affinity collages, as well as graphs and charts.
A Project Dashboard provides an overview of the number of projects, workshops, personas, journey maps, and users.
Full Project Visibility for each user decreases opportunities for duplication of effort and enhances governance by allowing users to request project access as needed.
The Notifications Center provides quick and easy task and request overview for account owners.
Updated Account Permissions allow account owners to integrate Qualtrics, Jira, and even set up Single Sign On (SSO).
JourneyTrack has pioneered a customer-first, enterprise-grade SaaS experience management platform, enabling organizations to understand, optimize, and prioritize their customer experience. Brands struggle to deliver the seamless journeys consumers demand across physical and digital channels, geographies, demographics, and more. JourneyTrack allows them to create, govern, and democratize personas and end-to-end user journeys across the organization, harnessing actionable insights and benchmarking improvements over time, with the goal of delivering ideal customer experiences - globally. This cloud-based collaboration suite is designed to handle the complexities and needs of enterprise-level teams, and it was created with input from 15 world-renowned brands to ensure it fills the gaps and challenges they face.