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JourneyTrack, a leading customer journey management SaaS platform, is proud to announce a premier partnership with CX-Excellence, helmed by renowned customer experience expert Michael Brandt. Under this new agreement, Michael Brandt will integrate JourneyTrack into his acclaimed CX programs—Customer Journey Mapping, Customer Journey Management, and Customer Experience—as well as into bespoke workshops, where appropriate.
This collaboration ensures that learners and participants benefit from JourneyTrack’s powerful platform to create, analyze, and optimize customer journeys in real time—bringing Brandt’s rich CX methodologies to life through technology.
“At JourneyTrack, we’ve long believed that real transformation happens when strategic frameworks meet practical tools,” said Ania Rodriguez, Founder and CEO of JourneyTrack. “This partnership with Michael and CX-Excellence elevates that mission. By embedding our platform into his educational programs, we empower CX professionals to walk away not just with theory, but with an actionable system they can apply day one.”
Michael Brandt, Founder of CX-Excellence and longtime customer experience leader, sees this union as a powerful fusion of thought leadership and digital enablement:
“My mission with CX-Excellence has always been to equip practitioners with frameworks they can immediately deploy,” said Michael Brandt. “Integrating JourneyTrack into my courses and workshops means participants will now build and visualize their customer journey maps using an industry-leading tool. That combination of knowledge and technology will give CX professionals a competitive edge.”
Key highlights of the partnership include:
- Seamless Integration
JourneyTrack’s platform will be embedded across CX-Excellence’s course modules—covering journey mapping, management, and broader CX principles. - Hands-On Application
Participants in these programs will utilize JourneyTrack to construct real-world customer journey maps, capture experience metrics, and refine processes—in a guided, practical format. - Dynamic Workshops
In CX-Excellence’s tailored workshop sessions, JourneyTrack will serve as the default platform for interactive exercises, where appropriate, ensuring participants gain live, hands-on experience. - Ongoing Evaluation & Iteration
Participants will gain complimentary access to JourneyTrack's platform for a limited time, enabling them to leverage its analytics and visualization tools to assess journey enhancements, refine designs, and quantify results.
About JourneyTrack
JourneyTrack is the next-generation customer journey management platform built to help organizations create, manage, and measure experiences that matter. Powered by AI, JourneyTrack transforms how CX teams work with journey maps, personas, research insights, and KPIs—delivering a smarter, faster path to experience innovation. Customers include Fortune 100 enterprises, healthcare providers, financial services institutions, and service design agencies. Learn more at www.journeytrack.io.
About CX-Excellence
Founded by Michael Brandt, CX-Excellence offers high-impact training, certification, and bespoke consultancy in customer experience. With a focus on measurable outcomes and hands-on learning, CX-Excellence helps organizations and professionals elevate their CX maturity. Learn more at www.cx‑excellence.com.
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