Features

The ultimate CX solution

All the bells and whistles you need to make insightful, customer-centric decisions.

JourneyTrack sample journey map

Journey Maps

Accelerate your workflows to design dynamic and effective journey maps that enhance your customer experience and drive meaningful business results.

Explore Journey Maps
JourneyTrack sample of workshop affinity mapping

Workshops

Host interactive workshops with customizable templates and unlimited attendees, effortlessly translating insights into journey maps with just a single click.

Explore Workshops

Journey Impact

Uncover the relationship between journey adjustments and changes in the key metrics that are most important to you.

Journey impact as measured by changes to the journey over time plotted against key metrics.
JourneyTrack sample Persona screen

Personas

Develop diverse and detailed personas with comprehensive data, incorporating DEI representation, easily accessible and actionable for all stakeholders.

Explore Personas
JourneyTrack sample of recommendations and analytics

AI Recommendations

Generate and organize recommendations using AI to streamline workflows.

Explore AI Recommendations

Map of Maps

Our Map of Maps—or journey atlas—helps you organize journeys in a purchase funnel or other relevant visualization.

Explore Map of Maps

Metrics & Data Visualization

Measure what matters with customizable metrics and engaging visual representations.

Explore Metrics & Data Visualization

Opportunity Scoring

Make better CX decisions based on the Jobs-to-be-Done framework.

Explore Opportunity Scoring

Data & Insights Hub

Establish a centralized hub—a single source of truth—for all your insights and data.

Explore Data & Insights Hub

Action Plan

Measure your CX progress with trackable action plans.

Explore Action Plan

Integrations & Embeds

Connect your favorite apps seamlessly with JourneyTrack and experience true all-in-one journey management.

Explore Integrations

Collaboration

Empower CX across your organization and collaborate with teams in real time.

Explore Collaboration

Governance

Systemize your process to bring everyone on the same page.

Explore Governance

DEI & Segmentation

Discover biases that affect your journeys and insights.

Explore DEI & Segmentation

Start your awesome CX journey today!

Get in touch to experience customer journeys like never before.
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