AI is reshaping customer experience. The opportunity now is to move beyond the hype and understand how to put it to work in practical, measurable, human-centered ways.
Join us in Chicago for a high-energy evening of real-world conversation, practitioner insight, and CX community connection.
What to Expect
AI ❤️ CX is a curated event series designed to bring together professionals working across customer experience, insights, research, UX, and Voice of Customer programs.
Brought to you by Thematic, JourneyTrack, Alterian, and the Institute for Journey Management, this interactive evening will focus on how AI is changing the way CX teams work, lead, and make better decisions.
Join us for:
AI Strategies for CX, UX, Research, and Insights
How are progressive leaders making AI work for them? A panel of CX practitioners will kick off a practical discussion on how AI is being applied in CX today, what’s changing, and what teams need to prepare for next.
Peer Discussion and Networking
Connect with Chicago’s CX community and share perspectives with leaders navigating common challenges like fragmented data, stakeholder alignment, proving ROI, and turning insight into action.
Meet-and-Greet Book Signing with Jeannie Walters
Chat with CX expert and author Jeannie Walters, CCXP, CSP, and pick up a copy of her celebrated book, Experience is Everything. Bonus: the first ten attendees to arrive will receive a free signed copy.
You’ll Fit Right In If You’re...
Running CX, research and insights, UX, or Voice of Customer programs
Maturing your organization beyond surveys and dashboards
Trying to connect customer data to better business decisions
Working to align stakeholders around what to fix, fund, and prioritize
Exploring how AI can support CX work without losing the human context
You’ll Come Away With...
Practical AI learnings and tactics you can apply to CX work
Fresh perspectives from practitioners facing similar challenges
Stronger connections within Chicago’s CX community
An opportunity to opt in for a post-event 1:1 coffee match
Food and drinks will be provided. Space is limited, and the experience is intentionally designed to be small and valuable, so confirm your attendance early.
.png)
