What You’ll Learn Inside the Report
- How Forrester evaluated the 11 top Customer Journey Management platforms
- Where the market is heading, and what defines top CJM
- The capabilities Forrester identifies as critical for successful journey management
- Why JourneyTrack received the top scores in the strategy and current offering categories, as well as above average customer feedback
- What customers say about JourneyTrack’s usability, responsiveness, and purpose-built design
"JourneyTrack is well suited for firms with executive buy-in, journey mapping experience, and readiness for data integration that want end-to-end execution and provable outcomes — not just maps."
- The Forrester Wave™: Customer Journey Management Platforms, Q4 2025
JourneyTrack Highlights from the Report
- Journey map creation
- Customer journey analysis
- Business impact and journey ROI analysis
- Journey storytelling
- Generative AI
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