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CX Leaders Advance features sessions led by practitioners from diverse organizations and industries—all united in advancing the discipline of customer experience. This year’s program strengthens focus on:
- CX Leadership in the GenAI Era
- Proven Business Impact
- Established and Emerging CX Practices
Join JourneyTrack's Ania Rodriguez and Beneva's Valérie Gagné for The Future of Customer Journey Management: AI, Alignment & Actionable Impact. In this forward-looking session, Ania and Valérie will explore how leading organizations are moving beyond static mapping to implement dynamic, AI-enabled journey management programs that drive measurable business outcomes.
They’ll share how Beneva modernized its approach to journeys, how AI is transforming insights and decision-making, and how CX teams can future-proof their function with governance models, data integration, and step-level metrics. Attendees will walk away with a practical framework they can apply immediately to elevate their own journey practice.
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