CX isn’t just about delighting customers anymore — it’s about delivering measurable business results. In this dynamic conversation, Tom DeWitt, Founder of XMGlobal Collaborative, and Ania Rodriguez, Founder & CEO of JourneyTrack, will unpack how organizations can elevate CX from a “feel-good” initiative to a powerhouse of strategic impact.
Join us as we explore:
- Accelerating Business Outcomes Through CX: How to speed up the translation of customer experience initiatives into real-world growth, retention, and profitability.
- From Customer Outcomes to Business Impact: Why shifting your mindset is the key to CX relevance in today's market.
- Learning the Language of the C-Suite: Tips for framing CX initiatives in terms that grab executive attention—and budgets.
- The Impact of AI on CX: How artificial intelligence is reshaping customer insights, journey management, and experience delivery.
- Breaking Down Silos for a Holistic Experience: Why true experience management demands the convergence of CX, EX, PX, and XM—and how to make it happen.
Register
Our Speakers
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