What’s stopping CX leaders from turning mountains of customer data into executive-ready stories that prompt real change?
In this episode, Mark Slatin and Ania Rodriguez dig deep into one of the most urgent—and often overlooked—challenges for customer experience (CX) teams: crafting compelling, actionable narratives from all that customer insight. Data is everywhere, but too often the dots just don’t get connected in a way that the C-suite cares about. The difference between a statistic and a strategic priority? It’s all in the storytelling. In this conversation with Ania Rodriguez, CEO of JourneyTrack, we explore the tools, techniques, and mindsets you need to bridge that gap—and the game-changing role that AI-driven storytelling is playing right now in CX strategy.
If you’re a CX practitioner, product leader, or anyone tasked with influencing business outcomes through customer insight, you’ll want to hear directly from Ania. Her twenty-five years in the field, expertise in journey mapping, and insider knowledge on harnessing technology for business storytelling makes this episode essential listening. Whether you’re tired of your insights landing with a thud—or want to lead boardroom conversations that spark action—Ania’s guidance is practical, forward-looking, and instantly applicable.
Here are three questions Ania answers in this episode:
- Why do even seasoned leaders struggle to translate customer data into executive-friendly narratives?
- How does JourneyTrack’s Storytelling AI automate the process of building empathy and urgency for C-suite presentations?
- What are the crucial integrations and data strategies for making journey management systems truly enterprise-ready—and how can you put them to work right away?
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