JourneyTrack, the AI-forward Customer Journey Management platform powering enterprise-grade CX transformation, today announced that it has once again earned its full slate of G2 category badges for Customer Journey Mapping, including High Performer, High Performer Americas, Best Support, Best Support Enterprise, and Users Love Us, and has now added a significant new milestone: Momentum Leader.
This latest recognition joins JourneyTrack’s continued momentum across the CX industry and comes shortly after being named a Leader in The Forrester Wave™: Customer Journey Management Platforms, Q4 2025, earning the highest possible scores in the Strategy category and 18 out of 20 highest scores in Current Offering criteria, along with above-average customer feedback. Together, these accolades reinforce JourneyTrack as one of the most trusted and fastest-advancing platforms in the journey management space.
A Continuum of G2 Excellence
JourneyTrack has consistently earned top-performing recognition quarter after quarter, including:
- High Performer – Customer Journey Mapping (8 consecutive quarters)
- High Performer – Americas (7 consecutive quarters)
- Best Support – Overall (8 consecutive quarters)
- Best Support – Enterprise (4 consecutive quarters)
- Users Love Us milestone
These repeated wins demonstrate strong customer satisfaction, exceptional platform usability, and best-in-class support — all central to JourneyTrack’s reputation for enterprise reliability and measurable business value.
Momentum Leader: What Sets It Apart
G2’s Momentum Grid® identifies products experiencing exceptional growth.
Being named a Momentum Leader signals that JourneyTrack is not just delivering consistent excellence; it is accelerating. This recognition highlights platforms with both high satisfaction and significant positive trajectory, helping buyers quickly identify market leaders that are rapidly advancing and trusted by their peers.
For analysts, media, buyers, and investors, the Momentum Grid® serves as a benchmark for evaluating competitive strength and category influence.
“Earning Momentum Leader recognition is further validation that JourneyTrack is setting the pace in customer journey management,” said Ania Rodriguez, Founder & CEO of JourneyTrack. “Our users expect a platform that doesn’t just keep up with the market; they expect one that defines it. Between being named a Leader in The Forrester Wave and the continued trust reflected in our G2 recognition, it’s clear that organizations rely on JourneyTrack to connect data, teams, and AI-powered insights to drive measurable impact across the enterprise.”
Visit g2.com to learn more about JourneyTrack’s recognition and access a complimentary copy of The Forrester WaveTM: Customer Journey Management Platforms Q4 2025 here.
About JourneyTrack
JourneyTrack is the AI-forward Customer Journey Management platform that helps enterprises visualize, measure, and optimize customer and employee experiences at scale. With innovations such as Journey AI, Persona AI, Insights AI, Recommendations AI, Storytelling AI, Journey Atlas, step-level metrics, and robust integrations with leading CX and data platforms, JourneyTrack empowers organizations to move from static maps to dynamic, business-driving journey programs. JourneyTrack is SOC 2 Type II and ISO 27001:2022 certified and trusted by global brands across financial services, healthcare, insurance, retail, life sciences, consulting, technology, and more. Learn more at www.journeytrack.io.
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