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JourneyTrack, a leading customer experience management (CJM) SaaS platform, today announced it has once again achieved SOC 2 Type II attestation and ISO/IEC 27001:2022 certification. The renewed validations underscore JourneyTrack’s continuous, programmatic approach to protecting customer data and operating a mature information security management system (ISMS). Building on last year’s announcement, these milestones reflect JourneyTrack’s sustained investment in best-in-class security and compliance practices.
The SOC 2 Type II examination was performed by BARR Advisory, P.A., an independent CPA firm specializing in cloud security and compliance. The report affirms that JourneyTrack maintained effective controls throughout the audit period, providing customers and partners with third-party assurance over the design and operating effectiveness of critical security controls.
JourneyTrack also renewed its ISO/IEC 27001:2022 certification following an independent audit by BARR Certifications, an ANAB-accredited certification body. ISO/IEC 27001:2022 is the internationally recognized standard for establishing, operating, monitoring, and continually improving an ISMS—demonstrating that JourneyTrack manages information security risks through formalized, repeatable processes.
“Security isn’t a checkbox for us—it’s a continuous promise,” said Ania Rodriguez, Founder & CEO of JourneyTrack. “Re-earning both SOC 2 Type II and ISO 27001:2022 validates the rigor behind our platform and our processes, so customers can confidently scale journey management with the governance today’s enterprises require.”
With these independent validations, JourneyTrack continues to offer organizations a secure foundation for mapping, measuring, and improving customer and employee journeys—supported by role-based access controls, auditable workflows, and governance features designed for cross-functional teams at scale.
Current and prospective customers may request JourneyTrack’s latest SOC 2 report and ISO/IEC 27001:2022 certificate under NDA via the JourneyTrack Trust Center.
About JourneyTrack
JourneyTrack is the next-generation customer journey management platform built to help organizations create, manage, and measure experiences that matter. Powered by AI, JourneyTrack transforms how CX teams work with journey maps, personas, research insights, and KPIs—delivering a smarter, faster path to experience innovation. Customers include Fortune 100 enterprises, healthcare providers, financial services institutions, and service design agencies.
About BARR
BARR is a cloud-based security and compliance solutions provider specializing in cybersecurity consulting and compliance for companies with high-value information in cloud environments like AWS, Microsoft Azure, and Google Cloud Platform. A trusted advisor to some of the fastest growing cloud-based organizations around the globe, BARR simplifies compliance across multiple regulatory and customer requirements in highly regulated industries including technology, financial services, healthcare, and government.
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